1. What products do you sell?

We specialize in the import and export of bags. Our product range includes various types of bags such as handbags, backpacks, travel bags, and more. We offer both ready-made products and customizable options depending on your needs.

2. How can I place an order?

To place an order, simply contact us through one of the following methods:

Once we receive your inquiry, our team will get in touch with you to discuss your order details, including quantities, pricing, shipping, and other requirements.

3. Do you offer custom bags?

Yes, we offer customized bags! If you would like to personalize your bags with specific designs, logos, colors, or materials, please reach out to us. We will work with you to create a product that fits your unique needs.

4. What is your minimum order quantity (MOQ)?

Our minimum order quantity (MOQ) depends on the type of product and customization requested. For standard products, the MOQ can be as low as 50 pieces, while customized orders may have higher MOQs. Please contact us for more details.

5. What is the lead time for orders?

The lead time for orders depends on factors such as the order size, product customization, and current production schedules. Typically, our lead time is between 15 to 45 days. For custom orders, the production time may vary depending on the complexity of the design.

6. What are your payment terms?

We accept various payment methods, including:

  • Bank Transfer (T/T)
  • Letter of Credit (L/C)
  • PayPal (for smaller orders)

A deposit is usually required upon order confirmation, and the balance is paid before shipment.

7. Do you offer international shipping?

Yes, we ship internationally! We work with reliable shipping partners to deliver our products worldwide. Shipping fees depend on the destination, weight, and size of the order. Please contact us with your shipping address, and we will provide a quote.

8. How can I track my order?

Once your order has been shipped, we will send you the tracking number so you can monitor your shipment. If you have any issues with tracking, feel free to contact us for assistance.

9. What is your return and exchange policy?

We accept returns or exchanges within 30 days of receiving your order if there are issues with the product’s quality or if it was damaged during shipping. Please contact us with your order details and photos of the issue, and we will provide instructions on how to return the product.

Please note that customized items are not eligible for returns or exchanges unless there is a manufacturing defect.

10. How do I contact customer service?

You can reach our customer service team through the following methods:

Our team is available Monday through Friday from 9:00 AM to 6:00 PM (GMT+8). We will respond to your inquiry as soon as possible.

11. How do you protect my privacy?

We value your privacy and take necessary steps to protect your personal information. For more details, please refer to our Privacy Policy. If you have any concerns about how we handle your data, please feel free to reach out to us.

12. Can I get a sample of your products?

Yes, we offer samples of our products. Please contact us with the product you are interested in, and we can arrange a sample shipment. Please note that there may be a small fee for sample orders, which will be credited toward your future purchase.

13. Do you offer bulk discounts?

Yes, we offer discounts for bulk orders. The discount rate depends on the order quantity, product type, and customization. Please contact us with your specific requirements, and we will provide a customized quote for your bulk order.

14. Where is your company located?

Our company is located at: Maojia Import & Export Trading (Sheyang) Co., Ltd.
104, 1st Floor, Mingpin Stone Material Trading Center,
Sheyang Port Economic Development Zone, Sheyang County,
Jiangsu, China

15. Can I visit your company?

We welcome visitors and potential business partners to our office and showroom. Please contact us in advance to schedule a visit.

16. How can I request a quote?

To request a quote, please provide the following details:

  • The product(s) you are interested in
  • Quantity required
  • Any customization or special requirements

You can reach us by email at zmyewski@maojia.site, or by phone at +86 197 0299 3007.